At SHIZA NOOR, we are committed to providing premium-quality clothing and an exceptional shopping experience. Every order is carefully inspected before dispatch to ensure that you receive your products in perfect condition.
Please read our Refund & Exchange Policy carefully before placing your order.
Exchange Eligibility
We offer exchanges under the following circumstances:
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You received the wrong item.
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You received a damaged or defective product.
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You received an incorrect size different from the one you ordered.
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The product has a manufacturing defect.
To be eligible for an exchange, the item must:
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Be reported within 7 days of delivery.
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Be unused, unwashed, and unworn.
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Have all original tags and labels attached.
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Be returned in its original packaging.
Products that have been worn, washed, altered, stained, or damaged after delivery will not qualify for exchange.
Refund Policy
Refunds are only offered in exceptional situations where:
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The ordered item is unavailable after payment.
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We are unable to fulfill your order.
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An exchange cannot be provided due to stock unavailability.
Refunds will be processed through the original payment method within 7–10 business days after approval.
Non-Returnable Products
The following items are not eligible for return or exchange:
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Sale items
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Discounted products
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Promotional purchases
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Customized or altered products
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Gift cards (if applicable)
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your parcel.
Please provide:
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Your Order Number
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Clear photographs of the product
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Images of the packaging
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A brief explanation of the issue
Our customer support team will review your request and respond as quickly as possible.
Exchange Process
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Contact our customer support.
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Share your order details and images.
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Wait for exchange approval.
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Ship the product back if requested.
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Once received and inspected, your replacement item will be dispatched.
Shipping Charges for Exchange
If the exchange is due to our mistake, SHIZA NOOR will bear the shipping charges.
If the exchange is requested for reasons such as size preference or customer choice, shipping charges may apply.
Cancellation Policy
Orders can only be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Contact Information
Email: Shizanoorpret@gmail.com
Phone: 03174049109
Address:
179 Allama Iqbal Road,
Mustafabad,
Lahore, Pakistan
SHIZA NOOR reserves the right to update this policy without prior notice.